Information We Collect
We may collect the following information when you visit our website:
- Your name, telephone and email address (if you use our contact form)
- Your computer or device IP Address, on our logs and our Analytics Software
How We Use This Information
If you submit our website contact form to us. We will use the information provided to respond to you concerning the nature of your query. If you provide a telephone or an email address we may use these means to contact you only concerning the nature of your query. We will not use this information for any other purpose. If we continue to have an dialogue after this point we will continue to respond to your messages based on your interest in our services. If communication does not continue after a short length of time we will dispose of your information permanently from our systems.
Disclosure of your information to third parties
We will not share your information with any third parties apart from the following exceptions:
- Any legal or crime prevention agencies and/or to satisfy any regulatory request
- Any contractors, consultants, or subcontractors that provide a service to us or act as our agents only on the strict understanding that they keep personal information confidential.
We will retain your information for a length of time which is reasonable. For example, contact form submissions received will be stored for 6 months after which, and in the absence of any ongoing client relationship, we will permanently delete this information as soon as possible afterwards. Our website does not store any submissions from the contact form which are emailed directly to us.
We do not send any marketing or promotional emails to outside of our client list. Any details provided to us will only be used to discuss your interest in our services.
Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address. Equinox Coaching, Oakhurst Farm, Heathfield, East Sussex TN21 0LJ. Email:
We may in certain circumstances make a small charge for this service. We want to make sure that your personal information is accurate and up to date and you may ask us to correct or remove information you think is inaccurate.
Our data is stored on our business computers based in the United Kingdom. This data is securely backed up on a daily basis on to an encrypted backup disk.
Our business computer systems are protected by firewall and anti-virus programs. Website communication between our website and your internet device is protected by a Domain Validated (DV) certificate with industry standard SHA256withRSA encryption (e.g. strong encryption). Our web hosting is monitored constantly by our web hosts administrators and any known vulnerabilities are patched as soon as possible after they are publicised. This website is hosted at a secure data centre in the UK.
How to contact us
By post: Anette Haug, Oakhurst Farm, Heathfield, East Sussex TN21 0LJ